Tech Support

Can’t find your answer here? Then send us an email at tech@theghosthunterstore.com or give us a call at 609-261-2361 for more help.

• Digital Video Recorders and Video Cameras
  • How to hook up and record the camera systems.
  • How to Play and Convert Video Clips from your DVR
  • How Can I record 4 or more cameras at the same time?
    The only way to do this is to use a standalone DVR and wire the cameras to the DVR. PCs and laptops cannot do this.
  • How can I get the quad view and see 4 cameras on one screen?
    The only way to do this and record all 4 camera at the same time is to use a standalone DVR and wire the cameras to the DVR. PCs and laptops cannot do this. You can get the quad view by using the USB 4 channel surveillance adapter we carry but that will still only record one camera at a time
  • I didn't get a manual with my DVR
    The manual on some models is on the mini CD that comes with the DVR
• Full Spectrum and Infrared digital cameras
  • What you need to know about them and how they work
• Digital Voice Recorders
  • How do I connect my non-USB recorder to the computer?
  • My Olympus Recorder only plays back out of one speaker
    This is known issue with some of the Olympus models and it is designed by Olympus to do this so it is not defective.
• Infrared and Full Spectrum cameras
  • My camera cant see anything in the dark
    Just like with any camera you still need a light source. Both can be used in daylight and will see in IR or IR thru UV. When taking photos you can use the flash on both kinds because it contains IR and UV light. If you are recording movies then you will need an IR and/OR a UV light source. We have Full SPectrum illuminators, IR illuminators as well as other IR and UV light sources you can use.
  • What kind of lighting do I need for my full spectrum camera?
    Both can be used in daylight and will see in IR or IR thru UV. When taking photos you can use the flash on both kinds because it contains IR and UV light. If you are recording movies then you will need an IR and/OR a UV light source. We have Full SPectrum illuminators, IR illuminators as well as other IR and UV light sources you can use.
  • What kind of lighting do I need for my infrared camera?
    When taking photos you can use the flash on because it contains IR light. If you are recording movies then you will need an IR light source. We have IR illuminators as well as other IR light sources like flashlights you can use.
• Infrared and Full Spectrum Illuminators
  • One line of lights is not working on my Phantom Full Spectrum Illuminator
    It is the row of IR lights and you cannot see them with the naked eye. Take a photo of the illuminator on and you can see that they are working.
  • Only 5 or 6 lights are working on my Phantom Full Spectrum Illuminator
    This is an indication that the battery is old, dying or not strong enough. Replace it with a new and/or different brand of battery.
  • I don't see any light or dim light coming from my infrared illuminator
    You cannot see IR light with your eyes. YOu may see a dim purple tint coming from it and that is all. Take a photo of it while it is on and you will see the IR lights lit.
  • How long will the battery last in my illiminator?
    The creepy hollow and phantom ones use a 9v and it lasts about 9 hours if left on constantly. The sima light is rechargeable and will last about 45 minutes if left on constantly or about 3 hours if turned off when not in use.
• Motion Sensors and Motion Sensor Cameras
  • How do PIR (passive infrared) motion sensors work?
  • My motion sensor camera only records short clips in video mode
    That is the way they work, they are motion triggered and record for a short period, then reset and wait for the next trigger.
• Easy Cap USB Adaptors
  • “Problems with the EasyCap video capture device?”
• EMF Meters
  • How Do I use an EMF Meter?
  • What reading am I looking for on this gadget?
    A reading of 2 – 7 milligauss may be due to spirit activity.
  • Which is the best EMF meter for beginners?
    All EMF detectors for sale on our web page at the present time are great for beginners. It’s just a matter of deciding which properties are important to you. For example the audio alarm, the small size, whether you like colored lights or a numerical reading. EMF meters added to the store that are not recommended for the beginner will be marked for the more advanced investigator.
• Flashlights
  • You sent me the flashlight but forgot to send the lenses!
    The lenses are in the bottom of the flashlight. Unscrew the bottom to find the lens storage compartment. There are two parts that unscrew. One compartment for the battery and one for the lenses. Please check here before emailing us.
  • My infrared flashlight is getting hot
    This normal for IR LED bulbs to get very warm.
• Thermometers
  • How to use IR and Ambient Air thermometers in Ghost Hunting?
• More Information
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