Payment methods:
We accept Visa, Master Card, Discover and American Express payments online, over the phone and mailed in. We also accept PayPal and e-checks accepted via PayPal online. Personal checks, Credit Cards and money orders accepted with printed order form. Please include your email address or phone number when ordering via US mail. We also accept Western Union money transfers.
Order Processing Information
Once your order is received, the average processing time is 1-2 business day for in stock items and many orders placed before 3pm EST ship out the same day they come in Monday through Friday.
If you need an order sooner please email us or call us.
Shipping Information:
Orders are usually shipped via USPS Priority Mail and USPS Express. We ship international packages via USPS Priority International Mail and USPS Global Express. We ship orders everyday Monday through Friday. This excludes Sundays and Holidays. USPS takes 1-3 days once shipped to any where in the USA and is delivered on Saturdays as well. USPS Express Shipping is via USPS Express and takes 1-2 days depending on where you are located and this can ship on Saturdays before 12pm. We are a real store in NJ.
If you need an order sooner please email us or call us 609-261-2361
Insurance on orders
We are currently adding insurance on all our shipments within the USA free of charge
Back Order Items and Partial Shipments
We get our items from manufacturers and suppliers directly and sometimes items are back ordered because we have a store with walk in customers too so our inventory fluctuates. We will wait until all items are in before we ship your order. If you would like a partial shipment of some of your items instead of waiting we can do that and there is a flat rate priority mail charge starting at $5. Exceptions to this are custom built or hand modified items usually ship separately because they take longer the ship.
Custom Built or Hand Modified Items
Some of our items are custom built to order or are specially modified when you order so they will take longer to ship. The current average shipping times are listed under the description of these items. They will usually ship separately from the rest of your order. If you need one of these custom built items by a certain please email us or call us to let us know so we can make every effort to work with the builders and suppliers to get it to you in time if possible.
Damaged or Stolen Shipments
We our not responsible for packages damaged by the US Postal Service or UPS. We are not responsible for packages that the postal service confirms delivery to your address and that are stolen from there.
Need an order faster?
If you need an item quicker and we have it in stock we can bill you for the extra charge for faster delivery methods. Please email or call us first!
Shipping and Handling fees:
RETURN POLICY
Returns accepted only for defective items within 30 days of purchase. The defective item will be replaced with a new one, same item only. Exchanging one item for different one is is not permitted. Before returning an item you MUST obtain a confirmation number from us. Please contact us via email at orders@theghosthunterstore.com or call us at 609-261-2361
There may be a 20% restocking fee if you returning something that has been opened and not re-packed to its original condition.
PRIVACY POLICY
All of the information we collected from you during the ordering process consists of your name, address and email address and it is not sold or given to any 3rd parties for any reason. Your online payment are processed by PayPal whether you have a paypal account account or they are used as our credit card processor. When have no access to your financial information. PayPal’s privacy policy can be found here
